Exploring customer's mobile banking experiences and expectations among generations X, Y and Z

G Shams, MA Rehman, S Samad… - Journal of Financial …, 2020 - Springer
Customer's adoption of mobile banking portrays tremendous growth in developing countries.
However, it seems that there is a lack of studies about customer's experiences and …

[PDF][PDF] Critical factors influencing the behavioral intention of consumers towards mobile banking in Malaysia

ZU Rehman, FA Shaikh - Engineering, Technology & Applied …, 2020 - researchgate.net
Mobile banking services are widely adopted in developed and developing countries, while
their adoption by Malaysian consumers is relatively low. The effective adoption of mobile …

A digital cohort analysis of consumers' mobile banking app experience

N Sharma - International Journal of Consumer Studies, 2024 - Wiley Online Library
The literature on mobile banking has extensively explored various mechanisms underlying
service acceptance and continuation. However, there is a lack of research on how the …

Role of digital economy and technology adoption for financial inclusion in India

V Vyas, P Jain - Indian Growth and Development Review, 2021 - emerald.com
Purpose The study aims to explore the role of digital economy and technology adoption for
financial inclusion in the Indian context. Design/methodology/approach A conceptual …

Understanding drivers of consumer loyalty in the banking industry: A comparative study of generation z individuals exhibiting high vs. low financial literacy

G Vlašić, K Keleminić, R Šubić - Management: Journal of …, 2022 - hrcak.srce.hr
Sažetak The banking industry, which plays an essential role in any economy, is
characterized by customers choosing a bank in early adulthood. For this reason, Generation …

A Systemic framework for business model design and development-Part B: Practical Perspective

P Hanafizadeh, M Mehrabioun - Systemic Practice and Action Research, 2020 - Springer
Profit-making requires innovation in the design of a successful business model that brings
about sustainable competitive advantage for the organization. Given the increasing use of …

Electronic word-of-mouth (E-WOM) in social media as a predictor of investment intention in capital market

EP Innayah, VM Ekowati, AS Supriyanto… - Jurnal Aplikasi …, 2022 - jurnaljam.ub.ac.id
E-WoM1 is vital in generating and creating purchase intentions, so it is significant for use in
knowing and analyzing investment intentions. This research aims to analyze and know the …

Faktor yang mempengaruhi untuk menggunakan mobile banking dari Internet Banking terhadap penggunaan konsumen perbankan di Indonesia

J Patrik, L Lady - SEIKO: Journal of Management & …, 2022 - journal.stieamkop.ac.id
Saat ini teknologi adalah metode yang telah tumbuh dengan sangat pesat serta mutakhir.
Digital banking yang dikembangkan secara terus menerus demi pelaksanaan akses …

The effects of service quality and positive recommendation on trust building in mobile banking adoption among the customers of private banks in Myanmar

PM Tun - JASF, 2021 - jasf.upnjatim.ac.id
This study attempts to follow the research direction and fill the research gaps of previous
studies, most notably the mobile financial service landscape, specifically mobile banking …

Mobile phone usage behavior: A longitudinal study of university students in Oman

R Belwal, SMS Hoque, S Belwal - The Electronic Journal of …, 2022 - Wiley Online Library
Mobile phones have emerged as ubiquitous devices beyond simple means of
communication. Students studying at tertiary‐level educational institutions are one of the …