Purpose This paper aims to review the healthcare supply chain (HSC) literature along
various areas and to find out the gap in it. Design/methodology/approach In total, 143 …

Supply chain sustainability has become one of the most attractive decision management
topics. There are many articles that have focused on this field presenting many different …

Extensions of ordinary fuzzy sets have been put forward one after the other in the literature.
The latest extension is spherical fuzzy sets theory proposed by Kutlu Gündoğdu and …

Purpose The paper proposes a decision support system for selecting logistics providers
based on the quality function deployment (QFD) and the technique for order preference by …

In recent years, there is a noticeable increase in interest in supply chain smartness and
sustainability since a growing number of companies are adopting smart technologies and …

Purpose This paper aims to investigate to what extent quality function deployment (QFD) can
be used in quality improvement rather than design activities. Design/methodology/approach …

This study aims to develop a quantitative assessment framework for public bus operators to
translate the passenger demands into service quality specifications. The results of a …

Quality function deployment (QFD) translates customers' requirements into product design
requirements for improving quality and design of the product. Very often, customers' …

Purpose Meeting the patients' requirements as customers of the health care sector is
crucially important as a social responsibility. According to the resource constraints, only an …

Purpose Customer satisfaction refers to the extent to which customers are happy and
satisfied with the products and services provided by a business. The purpose of this paper is …