Ongoing technological disruptions in the service industries have altered modern business
practices globally. Due to the unending transference in the overall consumer behavior in …

Purpose The current research explored both pre-purchase and post-purchase factors of
consumer behaviour. Specifically, the purpose of this paper is to investigate the …

The role of religion has been overlooked as an antecedent to risk perception, as has moral
potency, when purchasing religiously sensitive products. The aim of this study is to …

This study examines, for the first time, the influence of national culture and industry structure
on customer loyalty in grocery retailing. Grocery retailers have a long and continued history …

Purpose This study was carried out to identify mall image dimensions, analyse and discuss
how shopping well-being is influenced by mall image and impacts on mall loyalty with the …

Purpose The purpose of this paper is to conceptualize the impact of halal logo as an
extrinsic food packaging cue on perceived food quality moderated by the role of consumer …

Purpose The purpose of this paper is to understand the role played by emotional states in
the relationship between entertainment and social interaction with salespeople and shopper …

While the impact of consumer ethnocentrism on preference for local products has received
extensive attention by researchers, this research provides further understanding by …

Purpose The purpose of this paper is to understand the beliefs of local grocery retailers
about online grocery retailing. Using the theory of planned behavior (TPB), the study …

The Corona pandemic forced customers to develop strategies to cope with the situation and
switch to alternative channels during lockdowns. This raises the question if such behavioral …