Research background: The commercial banks are adopting online services for their
transactions to stay competitive and fulfill the customers' needs. There is a dire need to …

In this paper we aspire to develop a situated method in order to interrogate the spaces and
subjects of the globalising economy. In our brief review of the social science literatures on …

There is focus among most leading academic institutions globally to understand digital
transformation. While most operate on some common premise related with the construct of …

Purpose Phygital emerges as a promising phenomenon, as it uses innovative technologies
to connect digital spaces and physical places that provide customers with an interactive and …

Customer perceived value in banking services | Emerald Insight Books and journals Case
studies Expert Briefings Open Access Publish with us Advanced search Customer perceived …

Research into how HR contributes to organisational performance is plentiful yet plagued by
challenges. Alongside the 'black box'issue between HRM and performance, the time‐lag …

One of the main changes in the industry is becoming digitalization which is witnessing a
profound transformation to the banking system. Digitalization offers new opportunities for …

This research aims to measure the service quality of e-banking through e-customer
satisfaction & e-customer loyalty in the Islamic e-banking sector of Pakistan. For this …

Automated service quality has been recognised as the factor which determines the success
or failure of electronic commerce. Those models currently available to measure automated …

This article utilizes DEA window analysis in order to investigate the relative efficiency levels
of large UK retail banks during the period of transition 1982–1995. It finds that for the entire …