This paper reviews the implications of outsourcing and offshoring for the productivity of
business services in the UK. Official statistics indicate that business-service productivity has …

This chapter reviews the theoretical and empirical literature on technological change and
innovation in services. The survey covers the nature and role of technological change and …

Many services can be self-provided. An individual user or a user firm can, for example,
choose to do its own accounting–choose to self-provide that service–instead of hiring an …

We examine the effect of dismissal regulation on productivity in the OECD, using annual
cross-country aggregate data on the stringency of employment protection legislation and …

Why has European growth slowed down since the 1990s while American productivity growth
has speeded up? This book provides a thorough and detailed analysis of the sources of …

Since the mid-1990s, market services have positively influenced labor productivity growth in
the US, but not in most European countries. We analyze these cross-country differences in …

Purpose–Innovation in services is thought to be multi‐dimensional in nature, and in this
context the purpose of this paper is to present and operationalise the concept of “elevated …

We examine how a firm's productivity level is related to its potential corporate social
responsibility (CSR) objectives for innovations, and whether this relationship is affected by …

Purpose–This paper coins the construct of Service Orientation (SO) and empirically
develops its measurement in the context of business‐to‐business (B2B) e‐commerce. SO is …

One of the most conventional statements in economics, with regard to the services sector,
suggests that, as a whole, this sector has a lower productivity level and growth rates than the …