[PDF][PDF] Determining Green Practices Through the Use of Self-Service Technology (SST): Service Quality, Satisfaction, Loyalty and Behavioral Intention in the Green …
Service quality has been a topic of extensive inquiry for decades. Self-service technology
(SST) has emerged which has profound effects on the way customers interact with green …
(SST) has emerged which has profound effects on the way customers interact with green …
Investigating the Effect of Satisfaction toward Self-Service Technology (SST) and Behavioral Intention Relationship: Its role in the green hotel industry
Today's hotels are deploying self-service technologies (SSTs) to allow efficient and effective
service delivery. SST significantly impacts customers' interaction with service providers …
service delivery. SST significantly impacts customers' interaction with service providers …