Conflicts are common in franchising, however, they become dysfunctional above a certain
threshold. Our aim is to understand how conflict management processes and, in particular …

ABSTRACT The Journal of Small Business Management is a highly respected journal,
which publishes research about small business and entrepreneurship. Using bibliometric …

While researchers and practitioners have recognised the essential role of employee
organisational citizenship behaviours (OCBs), there is an absence of their consideration …

Franchisor–franchisee relationships entail frequent disputes, some of which escalate to
litigation. Yet, the filing of litigation does not represent the end of conflict management. Firms …

Franchising is an organizational governance form where relational and formal contracts
complement each other and where franchisor and franchisees together may obtain better …

Problemática: La competitividad en el mercado sigue una tendencia de crecimiento
constante debido a fenómenos globales que tienen implicaciones en el escenario …

Purpose This paper, using a case study on Jibu, a water distribution chain that distributes
bottled water in Africa, aims to underline the importance of social relationships and …

Purpose: This study examines the factors in franchising that influence satisfaction and
intention to maintain a long-term relationship. Theoretical framework: This study applies the …

This study was conducted to confirm the effect of the brand image of franchise coffee shops
on customer visit intentions and the intention to recommend to others, and to analyze the …

A notre connaissance, aucune autre fédération professionnelle n'a un tel engagement dans
le financement de la recherche scientifique sur une durée aussi longue. Ces financements …