This study is to identify the positive association of food quality, restaurant service quality,
physical environment quality, and customer satisfaction with revisit intention of customers at …

Although there are several marketing implications that have been considered in the context
of social media marketing, less attention has been paid to the influence of antecedents of …

Marketing academics and practitioners agree on customer experience as a means for
differentiation. The customer experience is challenging for retailers because it is influenced …

The present study investigates the factors affecting consumer repurchase intentions in retail
stores. More specifically, it emphasizes on the concept of in-store customer shopping …

Providing new services to customers gives firms a competitive advantage in the market.
Consequently, firms strive to develop innovative service that delivers new value propositions …

Purpose Loyal customers are committed to repeat patronage, make business referrals and
provide publicity for the business. However, rising customer expectations and price …

Based on the environmental psychology theory, this research conceptualizes and
investigates the dimensions of e-servicescapes, and examines how each dimension …

Purpose The purpose of this paper is to explore the proposed relationships between
perceived usefulness (a dimension of perceived value), the relationship quality factors …

Purpose With the prevalence of user-generated content on the internet, this study aims to
propose a cognitive-affective-conative model to examine how users create and share their …

Student satisfaction is an important determinant of university enrollment and reputational
capital. This paper investigates e-service quality impact on word-of-mouth measures of …