Customer Satisfaction in e-Commerce during the COVID-19 Pandemic

G Ilieva, T Yankova, S Klisarova, Y Dzhabarova - Systems, 2022 - mdpi.com
The declared state of emergency and the measures taken against the spread of coronavirus
by governments have increased Internet shopping. All companies, regardless of size and …

Determinants of e-commerce customer satisfaction: mediating role of IT innovation acceptance

SM Sayem, A Islam, MR Uddin… - International Journal of …, 2025 - emerald.com
Purpose The study aims to identify the determinants of customer satisfaction in the electronic
commerce (e-commerce) industry in Bangladesh. It also investigates whether acceptance of …

The Intervening Role of E-Satisfaction in Relationships Between E-Service Quality and E-Loyalty: Case of BNI mobile banking in Indonesia

TY Utomo, AM Hidayat - Jurnal Aplikasi Manajemen, 2023 - jurnaljam.ub.ac.id
Banking as a financial intermediary institution can play a role in encouraging domestic
economic growth which can help develop the economy in various regions. Almost all …

The impact of service innovation on customer satisfaction and customer loyalty: a case in Vietnamese retail banks

HM Nguyen, TKT Ho, TT Ngo - Future Business Journal, 2024 - Springer
Customer loyalty continues to be a crucial factor for retail banks in maintaining market share,
increasing revenue and profits, and reducing costs in the highly competitive business …

E-commerce: experiencia, seguridad, confianza y satisfacción

JB Vela Reyna, CN Olmedo Noguera… - Investigación …, 2024 - scielo.org.mx
El objetivo es investigar la experiencia del usuario y la seguridad en línea como influencias
de satisfacción y la confianza del cliente de e-commerce. El método de investigación …

The Effect Of E-Service Quality On Repurchase Interests Of The Online Shopping Shopee Indonesia

Y Efawati, RF Rifaturrahman… - Jurnal Ekonomika dan …, 2024 - journal.budiluhur.ac.id
E-service quality is an essential factor influencing customers' decision to repurchase in e-
commerce. In practice, many e-commerce companies cannot provide fast service when …

Effect of E-Commerce Innovation, E-Service Quality, and Product Diversity on Customer Loyalty Through Marketplace Image in Indonesia

A Zuhri, S Akhmad - SHS Web of Conferences, 2022 - shs-conferences.org
The purpose of this study is to determine the direct effect of e-commerce innovation, e-
service quality, and product diversity on customer loyalty, as well as the indirect influence …

Pengaruh E-Service Quality Terhadap E-loyalty Pada Weverse Shop di Indonesia Melalui E-Satisfaction Dalam Mendukung SDGs

S Lie, H Setiyowati - Manajemen dan Kewirausahaan, 2024 - ejurnal.unima.ac.id
Weverse shop merupakan aplikasi asal untuk membeli merchandise K-Pop resmi bagi
penggemar yang didirikan tahun 2019 dan berada di bawah naungan Hybe Corporation di …

Thin privacy boundaries: proximity and accessibility of E-commerce privacy policy in young consumers of Indonesia

AD Yuniar - International Journal of Social Economics, 2024 - emerald.com
Purpose Privacy is a sensitive issue in business because it involves how a platform uses
consumer personal data. In terms of consumer rights, personal information needs to be …

[HTML][HTML] Assessing the Impact of E-Commerce of a Footwear Vendor in Malaysia Through a Structural Equation Modeling Approach

WNF Wan Nasir, MS Lola, AA K. Abdul Hamid… - World, 2024 - mdpi.com
Businesses are leveraging digital technology through e-commerce platforms as a strategy to
continue operating following the movement control order (MCO). Online shopping, a subset …