The state of the heart: Emotional labor as emotion regulation reviewed and revised.
AA Grandey, RC Melloy - Journal of occupational health …, 2017 - psycnet.apa.org
Emotional labor has been an area of burgeoning research interest in occupational health
psychology in recent years. Emotional labor was conceptualized in the early 1980s by …
psychology in recent years. Emotional labor was conceptualized in the early 1980s by …
Back-translation practices in organizational research: Avoiding loss in translation.
As organizational research continues to globalize, scholars increasingly must translate
established scales into languages other than those in which the scales were originally …
established scales into languages other than those in which the scales were originally …
What predicts within-person variance in applied psychology constructs? An empirical examination.
The attention paid to intraindividual phenomena in applied psychology has rapidly
increased during the last two decades. However, the design characteristics of studies using …
increased during the last two decades. However, the design characteristics of studies using …
The impact of emotional labor on employees' work-life balance perception and commitment: A study in the hospitality industry
V Hofmann, NE Stokburger-Sauer - International Journal of Hospitality …, 2017 - Elsevier
Although emotional labor gains considerable interest in research and practice, current
hospitality management literature has neglected to investigate its influence on employee …
hospitality management literature has neglected to investigate its influence on employee …
[HTML][HTML] Abusive supervision and emotional labour on a daily basis: The role of employee mindfulness
This study examined the relationships between abusive supervision, subordinates' work
engagement and their emotional labour on a daily basis. Based on an experience sampling …
engagement and their emotional labour on a daily basis. Based on an experience sampling …
How emotional labor affect hotel employees' mental health: A longitudinal study
The current study aims to examine the longitudinal effects of emotional labor on the mental
health of hotel employees based on the Allostatic Load and Conservation of Resources …
health of hotel employees based on the Allostatic Load and Conservation of Resources …
Is it better to give or receive? The role of help in buffering the depleting effects of surface acting
The resource-depleting effect of surface acting is well established. Yet we know less about
the pervasiveness of this depleting effect and what employees can do at work to replenish …
the pervasiveness of this depleting effect and what employees can do at work to replenish …
The role of job demands–resources (JDR) between service workers' emotional labor and burnout: New directions for labor policy at local government
S Kim, J Wang - International journal of environmental research and …, 2018 - mdpi.com
Recently, research on service workers' emotional labor has received considerable attention,
both in theory and practice. Emotional labor has been reported to cause both stress and …
both in theory and practice. Emotional labor has been reported to cause both stress and …
Self-control at work
Self-control is an important component of organizational life, with organizational members
constantly needing to exert self-control to overcome their desires and achieve long-term …
constantly needing to exert self-control to overcome their desires and achieve long-term …
Frontline employees' performance in the financial services industry: the significance of trust, empathy and consumer orientation
B Raza, S St-Onge, M Ali - International Journal of Bank Marketing, 2023 - emerald.com
Purpose Based upon social exchange theory, this study investigates the mediating effect of
consumers' trust in banking industry frontline employees on two relationships:(1) the relation …
consumers' trust in banking industry frontline employees on two relationships:(1) the relation …