Taking a systematic literature review approach, this study examines research on service
robot adoption from hospitality employees' perspectives. The findings reveal the current …

Purpose Building on recent smart hospitality systematic reviews and extensive literature
analyses, this paper aims to explore recent developments, themes and issues within smart …

Many tourism-related activities have been suspended due to the nationally enforced
lockdown to combat the Coronavirus pandemic. The tourism industry suffered immensely …

The rapid robotization of the hotel industry faces reluctance from frontline employees. This
study aims to explore frontline employees' intentions to use service robots in the hotel …

Developments in artificial intelligence (AI) have led to the emergence of new technologies
offering unique business opportunities. This article examines the factors influencing AI …

Purpose This perspective study aims to discuss the inclusion of technology in hotels as a
key driver of sustainability. Design/methodology/approach The paper covers literature and …

Abstract Although Intelligent Automation (IA) represents the future of business automation,
the organizational implementation and sustainability performance of this emerging …

A deeper understanding of cloud computing is required to accelerate its adoption and
leverage its cost, performance, reliability, and security. However, information about the …

Purpose Anthropomorphism plays a crucial role in the deployment of human-like robots in
hospitality and tourism. This study aims to propose an anthropomorphism-based typology of …

This research aims to provide a meaningful discussion on hotels that want to start robot
services by confirming the effect of consumer's self-identity with robot technology on their …