This study provides a holistic and systematic review of the literature on the utilization of
artificial intelligence (AI) in the banking sector since 2005. In this study, the authors …

This is a survey of neural network applications in the real-world scenario. It provides a
taxonomy of artificial neural networks (ANNs) and furnish the reader with knowledge of …

Purpose The objective of this study is to provide a systematic review of the literature on
artificial intelligence (AI) in customer-facing financial services, providing an overview of …

This bibliometric review examines the research state of artificial intelligence (AI) and
machine learning (ML) applications in the BFSI (Banking, Financial Services and Insurance) …

In the era of big data, service quality evaluation using online reviews has become a popular
topic. However, very few studies focus simultaneously on service quality evaluation and …

This report examines Artificial Intelligence (AI) in the financial sector, outlining its potential to
revolutionise the industry and identify its challenges. It underscores the criticality of a well …

The retail banking industry must rise to the challenge of disruptive technology such as
intelligent automation and competition from Fintech startups. Robotic Process Automation …

Purpose The purpose of this paper is to examine the relationship between customer
satisfaction measured as Extended Performance Satisfaction Index (EPSI) and the financial …

This study examines the impact of anthropomorphic chatbots and virtual reality experiences
on the brand experience of online travel agencies. The study targeted three different online …

Purpose: This study intends to identify the main background and consequent constructs that
form consumer satisfaction in providing services using artificial intelligence (AI) and their …