System and method for monitoring online retail platform using artificial intelligence and fixing malfunction

L Chen, S Liu, K Huang, S Yang, H Zhou - US Patent 10,853,697, 2020 - Google Patents
A method and system for monitoring an e-commerce platform using artificial intelligence and
fixing malfunctions on the e-commerce platform. The method includes: receiving, by a …

Computer user interface for a virtual workspace having multiple application portals displaying context-related content

N Bar-On, S Modi - US Patent 11,301,273, 2022 - Google Patents
A method for aggregating information whereby a user input provided to an input area within
a graphical user interface is analyzed to determine an external application corresponding to …

Recommendations for remedial actions

SE Garapati, E Giral - US Patent 11,874,732, 2024 - Google Patents
Described systems and techniques determine causal associations between events that
occur within an information technology landscape. Individual situations that are likely to …

Computer user interface for a virtual workspace having multiple application portals displaying context-related content

N Bar-On, S Modi - US Patent App. 17/702,501, 2022 - Google Patents
A method for aggregating information whereby a user input provided to an input area within
a graphical user interface is analyzed to determine an external application corresponding to …

System and method for creating healing and automation tickets

S Thiagarajan, SP Abubacker, S Ardhanari… - US Patent …, 2023 - Google Patents
The present invention relates to a system and method for application debt management with
zero maintenance strategy that make the applications “fit for use” and “fit for purpose”. The …

Machine learning model and associated methods thereof for providing automated support

V Bhamidipati, V Prajwal - US Patent 11,971,779, 2024 - Google Patents
Computing technology for managing support requests are provided. The technology
includes a processor executable application programming interface (API) that receives a …

Routing of cases using unstructured input and natural language processing

S Asur, A Sakhuja, HS Fisher, A Goswami… - US Patent …, 2023 - Google Patents
A method is provided for generating a ranked list of candidate responders. In some
embodiments, the method includes receiving a question from a user and generating a …

System and method for recommending automation solutions for technology infrastructure issues

R Balasubramanian, S Bhutani, C Pilla… - US Patent …, 2021 - Google Patents
2018-12-31 Assigned to ACCENTURE GLOBAL SOLUTIONS LIMITED reassignment
ACCENTURE GLOBAL SOLUTIONS LIMITED ASSIGNMENT OF ASSIGNORS INTEREST …

Routing of cases using unstructured input and natural language processing

S Asur, A Sakhuja, HS Fisher, A Goswami… - US Patent …, 2021 - Google Patents
A method is provided for generating a ranked list of candidate responders. In some
embodiments, the method includes receiving a question from a user and generating a …