Three decades of customer value research: paradigmatic roots and future research avenues

VA Zeithaml, K Verleye, I Hatak… - Journal of Service …, 2020 - journals.sagepub.com
The last three decades have witnessed a resurgence of research on the topic of customer
value. In search of a comprehensive integration and analysis of this research—including …

Network management in the era of ecosystems: Systematic review and management framework

L Aarikka-Stenroos, P Ritala - Industrial marketing management, 2017 - Elsevier
Abstract Business-to-business (B2B) and business network scholars have begun adopting
an “ecosystem” approach to describe the increasing interdependence and co-evolution of …

[HTML][HTML] An agile co-creation process for digital servitization: A micro-service innovation approach

D Sjödin, V Parida, M Kohtamäki, J Wincent - Journal of Business Research, 2020 - Elsevier
In this paper, we explore how manufacturing firms and their customers co-create digital
service innovations in an attempt to address the digitalization paradox. We present empirical …

How does artificial intelligence enable and enhance value co-creation in industrial markets? An exploratory case study in the healthcare ecosystem

D Leone, F Schiavone, FP Appio, B Chiao - Journal of Business Research, 2021 - Elsevier
The technological revolution brought about from the digital transformation is dramatically
reshaping how firms co-create value in B2B industrial markets. Among the many forms …

[HTML][HTML] Capabilities of digital servitization: Evidence from the socio-technical systems theory

C Münch, E Marx, L Benz, E Hartmann… - … Forecasting and Social …, 2022 - Elsevier
Driven by pressures for sustainable development and disruptions such as the COVID-19
pandemic, manufacturing companies in the 21st century are affected by two intertwined …

Conceptualizing and communicating value in business markets: From value in exchange to value in use

A Eggert, W Ulaga, P Frow, A Payne - Industrial marketing management, 2018 - Elsevier
Creating and communicating customer value is the basis of business-to-business marketing.
In recent years, our understanding of the value construct and the communication of customer …

Issues in supply chain management: Progress and potential

DM Lambert, MG Enz - Industrial marketing management, 2017 - Elsevier
In a 2000 article in Industrial Marketing Management,“Issues in Supply Chain Management,”
Lambert and Cooper presented a framework for Supply Chain Management (SCM) as well …

IoT adoption in agriculture: the role of trust, perceived value and risk

P Jayashankar, S Nilakanta, WJ Johnston… - Journal of Business & …, 2018 - emerald.com
Purpose This paper aims to study the antecedents of Internet of Things (IoT) adoption
among farmers and determine how trust in the technology influences its adoption when …

Internet of things (IoT) based coordination system in Agri-food supply chain: development of an efficient framework using DEMATEL-ISM

S Yadav, S Luthra, D Garg - Operations management research, 2022 - Springer
Abstract Supply Chain Management (SCM) is one of the key aspects of making agriculture
sector more competitive in India. India and other developing countries arefacing issues for …

Strategy map of servitization

R Rabetino, M Kohtamäki, H Gebauer - International Journal of Production …, 2017 - Elsevier
By representing the servitization of three leading corporations via a strategy map, this
multiple-case study discusses how the strategic logic of servitization can be explained by …