The objective of this research paper is to explore the gap between customer expectations
and customer perceptions towards the quality of ICT enabled customer services in smart …

Purpose: This study aimed to assess the external factors influencing ICT usage at UNESCO
World Heritage Sites (WHS), focusing on exploring practices Tanzania. The study proposed …

Abstract Customer Information System (CIS) is a system used by an organization to assist
employees to obtain customer information efficiently. The users' satisfaction with the system …

This systematic and empirical review attempted to expand the frontiers of knowledge by
analyzing the existing delicate space between organizational culture and customer service …

Purpose Information and communication technologies (ICT) play an important role in
business management today. However, there is little information on how the uses of ICT …

The diffusion and adoption of ICT innovations permeate through a social system that
positively affects customer satisfaction and support customer service excellence. The three …

Information technology in inventory management acts as a tool for enhancing efficiency and
cost reduction. Some supermarkets that have implemented IT in inventory management …

The topic delved into the use of Information and Communication Technology in sports
entrepreneurship, in Nigeria. It discussed entrepreneurship in relation to small and medium …

E-learning is a lifeline for the educational process, which contributed to the sustainability of
working educational organizations and prevented them from stopping, so the study came to …

E-procurement is the use of computer technologies and the internet to conduct procurement
operations and is one of the emerging procurement becoming popular: for business case it …