Understanding the role of customer incivility and supervisor monitoring in the relationship between customer orientation and frontline employees' emotional …
F Xie, X Zhang, J Ye, L Zhou, W Zhang… - Journal of Service Theory …, 2023 - emerald.com
Purpose Based on the resource conservation theory, this research paper aims to evaluate
the positive impact of customer orientation on frontline employees' emotional exhaustion …
the positive impact of customer orientation on frontline employees' emotional exhaustion …