Customer satisfaction with Restaurants Service Quality during COVID-19 outbreak: A two-stage methodology
Online reviews have been used effectively to understand customers' satisfaction and
preferences. COVID-19 crisis has significantly impacted customers' satisfaction in several …
preferences. COVID-19 crisis has significantly impacted customers' satisfaction in several …
Detection of potential customers' empathy behavior towards customers' reviews
MS Hossain, MF Rahman - Journal of retailing and consumer services, 2022 - Elsevier
The aim of the current study is to identify potential customers' empathy behavior and their
behavioral reactions based on appraisal and stimulus–organism–response (SOR) theories …
behavioral reactions based on appraisal and stimulus–organism–response (SOR) theories …
The importance of online customer reviews characteristics on remanufactured product sales: Evidence from the mobile phone market on Amazon. com
M Zhai, X Wang, X Zhao - Journal of Retailing and Consumer Services, 2024 - Elsevier
Remanufactured products have emerged as an important option for achieving sustainable
development, which is crucial to the success of the circular economy. Consequently, it is …
development, which is crucial to the success of the circular economy. Consequently, it is …
Customer sentiment analysis and prediction of halal restaurants using machine learning approaches
Purpose There is a strong prerequisite for organizations to analyze customer review
behavior to evaluate the competitive business environment. The purpose of this study is to …
behavior to evaluate the competitive business environment. The purpose of this study is to …
User sentiment analysis and review rating prediction for the blended learning platform app
Understanding how to assess the learners' evaluation has become an essential topic for
both academics and practitioners as blended mobile learning applications have proliferated …
both academics and practitioners as blended mobile learning applications have proliferated …
Time matters: Investigating the asymmetric reflection of online reviews on customer satisfaction and recommendation across temporal lenses
Online platforms' growth further facilitates the increasing popularity and business value of
online reviews. This study investigates the key elements of online reviews and their …
online reviews. This study investigates the key elements of online reviews and their …
Assigning credit and blame: How delivery services affect restaurant EWOM
Understanding why and how consumers disseminate electronic word of mouth (EWOM) is
an essential part of restaurant marketing. However, while much has been discussed in the …
an essential part of restaurant marketing. However, while much has been discussed in the …
Predicting intention to follow online restaurant community advice: a trust-integrated technology acceptance model
AK Shaker, RHA Mostafa, RI Elseidi - European Journal of …, 2023 - emerald.com
Purpose This research investigates consumer intention to follow online community advice.
Applying the technology acceptance model (TAM) to the context of online restaurant …
Applying the technology acceptance model (TAM) to the context of online restaurant …
Linking social media marketing to restaurant performance–the moderating role of advertising expenditure
Purpose Built upon customer engagement marketing theory and uses and gratification
theory, this study examines the link between individual social media marketing (SMM) …
theory, this study examines the link between individual social media marketing (SMM) …
Interconnectedness between online review valence, brand, and restaurant performance
Y Wang, J Kim - Journal of Hospitality and Tourism Management, 2021 - Elsevier
As the influence of online reviews on customers is drastically increasing, their financial
impact and factors on review attributes have been examined in hospitality literature. Online …
impact and factors on review attributes have been examined in hospitality literature. Online …