The products and services offered by banks are very similar. The differentiator is the level of
service quality. Many studies have been conducted to explore the impact of service quality …

The rising threat of environmental degradation and global warming has made countries
realize the importance to adopt and promote sustainable practices. Therefore, the study …

Purpose The purpose of this paper is to develop and empirically test a process model
(comprising of seven dimensions), for identifying online customer engagement patterns …

Customer satisfaction provides a platform for companies to enhance relationships with their
customers thus enabling the companies to achieve their objectives for longterm success …

A large number of banks let people be more free in choosing the best bank for their needs.
People can freely switch from one bank to another which makes the loyalty level of bank …

The banking industry is a key player in ensuring economic development as a result of
customer satisfaction. This article investigates the satisfaction trends of 403 respondents in …

In an increasingly innovative competitive environment, it is necessary to know the customer
in depth and to understand the intrinsic determinants of customer loyalty to the restaurant …

The main goal of the present research was to determine the influence of switching barriers
on service recovery evaluation in order to explore ways in which banks can improve their …

Many scholars have come to the agreement that customer loyalty gave tremendous effect on
companies' business survival. It had been well accepted that reputation included as one of …

The purpose of this study was to determine the effect of service quality on customer
satisfaction, the effect of customer trust on customer satisfaction, the effect of service quality …