Purpose Using the stimulus–organism–response (S–O–R) framework, this study
investigates the role of trust (organism) in influencing the behavioural intentions (response) …

As very few studies have investigated banking services from fairness perspective and none
of the studies have attempted to measure service fairness in Indian retail banking services …

Healthcare institutions regularly evaluate consumers' service experience as a measure of
quality. This study considers patients' well-being as an antecedent of service evaluations. In …

Healthcare institutions regularly evaluate consumers' service experience as a measure of
quality. This study considers patients' well-being as an antecedent of service evaluations. In …

Automation and Artificial Intelligence (AI) are continuously advancing decision-making in
public administrations. Research focuses on investigating benefits and challenges of AI …

ABSTRACT The integration of Artifcial Intelligence into decision-making processes within
public administration extends to AI-systems that exercise administrative discretion. This …

As life has become noticeably more comfortable compared to the past, there is a mounting
interest in various service sectors, such as healthcare, where growing demand has led to an …

In the business sector of Pakistan, social equity is still an unaddressed and conflicting issue.
The objective of this study is to highlight the factors playing a key role in maintaining social …

Listrik menjadi salah satu tolak ukur kemajuan masyarakat dan bangsa. Penyedia jasa
pelayanan listrik harus berinovasi untuk menarik pelanggan baru dan memperluas …

Indicators of the success in pharmaceutical services at pharmacy can be seen from
customer satisfaction which is influenced by trust in pharmacy. The existence of customer …