The paper uses secondary data analysis via the current literature on peer review and peer
appraisal, as well as use of primary data obtained via the design, implementation and …

Marketing and Managing Tourism Destinations is a comprehensive and integrated textbook
which uniquely considers both destination marketing and management in one volume. It …

Esta segunda edición ofrece un texto revisado y actualizado. Se han tenido en cuenta las
nuevas normas ISO publicadas y se han adaptado los contenidos convenientemente. Al …

As most consumers do not have pre-existing knowledge of electric vehicles (EVs), and
current market conditions favour petrol and diesel vehicles, car dealership experiences may …

In this paper, we argue that our understanding of the concept of 'e-service'is incomplete and
that this inadequate understanding blurs important differences between distinct types of …

A comparison is made of student feedback questionnaires, peer review and the potential
use of mystery students as a means of evaluating the quality of teaching and learning and …

Reaching service excellence through a focus on the customer, demands more than just
measuring customer satisfaction by means of questionnaire surveys. Nowadays, it is not …

Purpose Carbon emissions commonly serve as an indicator for environmental friendliness,
and so more and more carbon emission calculators (CECs) are offered that allow an …

Mystery shopping (MS) is a widely used tool to monitor the quality of service and personal
selling. In consultative retail settings, assessments of mystery shoppers are supposed to …

The simulated patient method is becoming increasingly popular in health services research
to observe the behaviour of healthcare practitioners in a naturalistic setting. This method …