The business value of investments in Information Systems (IS) has been, and is predicted to
remain, one of the major research topics for IS researchers. While the vast majority of …

Due to the rapidly increasing popularity of business analytics (BA), investigation of the
antecedents/determinants of the adoption of BA and the subsequent impact of the same to …

The remarkable growth of e-commerce has defined the recent years of various industries
worldwide. Driven by consumers, the e-commerce surge (e-retail in particular) stems from …

Organizations have several objectives, including competitiveness, high profit and long-term
survival. However, sustainability has become a diligent act of business and non-business …

This study contributes to the extant literature on information management by investigating
the interrelationships between information systems (IS)-related capabilities and their effects …

The main purpose of implementing Information Technology Service Management (ITSM) is
to accomplish high service quality. ITSM evaluation is not an easy matter because of its …

In this article, we offer a broadened view of service innovation—one grounded in service-
dominant logic—that transcends the tangible–intangible and producer–consumer divides …

Purpose–The purpose of this paper is to examine the factors within the technology‐
organization‐environment (TOE) framework that affect the decision to adopt electronic …

Over the last decade, there has been an increasing focus on service across socioeconomic
sectors coupled with transformational developments in information and communication …

In this paper, I follow up on my previous article about information systems as a reference
discipline for new product development (Nambisan, 2003) and assess the extant research …