Customer relationship management and service quality: Influences in higher education

AF Wali, LT Wright - Journal of Customer Behaviour, 2016 - ingentaconnect.com
Customer Relationship Management (CRM) has been developed in Business-to-Business
(B2B) to improve effectiveness and quality of service in handling organisational responses …

Studying the mediating role of relationship quality dimensions between service personalization and customer gratitude impact on brand equity (Case study: Irancell …

M Nadaf, A Darzian Azizi, S Tirandaz - Journal of Business …, 2018 - jibm.ut.ac.ir
Brand equity is one of the most valuable assets of many companies in competition and a
variety of elements relate to it. In the research direct effect of relationship quality and indirect …

Customer relationship management and service quality: A qualitative study

AF Wali, LT Wright, NG Nwokah, PL Reynolds - 2015 - eprints.hud.ac.uk
This study examined customer relationship management effectiveness and Service quality
on international customers in a single University in the UK higher education sector. We …

[HTML][HTML] Functions of multidimensional marketing strategy

R Bagheri, G Eslami, F Ghaderi - Journal of Strategic Management …, 2021 - smsjournal.ir
Aim and Introduction: The impact of organizations on the intention to repurchase consumers
in today's highly competitive markets is one of the main issues and challenges for …

[PDF][PDF] The Nigeria Perspective Of Children's Impact On Purchase Decision Making For Durable Goods

BC Opara, GC Uboegbulam - International Journal of Arts & …, 2016 - academia.edu
This study is set out to examine the impact of children on family purchase decision, with
respect to purchase of durable goods in Nigeria. The significant of this study has to do with …

The Impact of Service Personalization and Customer Gratitude on Customer Loyalty in Arak's Sport Clubs Given the Mediating Role of Relationship Quality …

K Zohrevandian, Z Mondali Zadeh - Sport Management Studies, 2019 - smrj.ssrc.ac.ir
The aim of this study was to investigate the impact of services personalization and customer
gratitude on customer Loyalty in Arak's Sport Clubs considering given the mediating role of …

[PDF][PDF] Influence of customer appreciation strategy adoption and customer evangelism, and service performance of not-for-profit institutions in Nigeria: a field case …

AF Wali, IA Uduma - The Business & Management Review, 2014 - cberuk.com
The purpose of this study is to examine the influence of customer appreciation strategy
adoption on customer evangelism and service performance of not-for-profit organizations …

[HTML][HTML] کارکردهای راهبرد بازاریابی چند سویه

باقری, اسلامی, قاسم, قادری, فرشاد - فصلنامه مطالعات مدیریت راهبردی, 2021‎ - smsjournal.ir
تأثیرگذاری سازمان‌ها بر قصد خرید مجدد مصرف‌کنندگان در بازارهای امروزی که رقابت بسیار زیاد
است، یکی از موضوعات اصلی و چالشی برای سازمان‌ها محسوب می‌شود که بنگاه‌ها به منظور بقا باید …

بررسی نقش میانجی ابعاد کیفیت رابطه در تأثیر شخصی‌سازی خدمات و قدردانی مشتری بر ارزش ویژه برند

نداف, درزیان عزیزی, تیرانداز - مدیریت بازرگانی, 2018‎ - jibm.ut.ac.ir
ارزش ویژۀ برند یکی از با ارزش‌ترین دارایی‌های شرکت در عرصۀ رقابت است و عوامل متعددی با آن
ارتباط دارند. در تحقیق حاضر تلاش شده است اثر مستقیم کیفیت رابطه و آثار غیرمستقیم …

[PDF][PDF] Customer Relationship Management and Service Quality: a qualitative study Original Citation Wali, Andy Fred, Wright, Len Tiu, Nwokah, N. Gladson and …

AF Wali - core.ac.uk
This study examined customer relationship management effectiveness and Service quality
on international customers in a single University in the UK higher education sector. We …