Scheduling arrivals to queues: A single-server model with no-shows
R Hassin, S Mendel - Management science, 2008 - pubsonline.informs.org
Queueing systems with scheduled arrivals, ie, appointment systems, are typical for frontal
service systems, eg, health clinics. An aspect of customer behavior that influences the …
service systems, eg, health clinics. An aspect of customer behavior that influences the …
Improving performance in outpatient appointment services with a simulation optimization approach
KJ Klassen, R Yoogalingam - Production and Operations …, 2009 - journals.sagepub.com
Outpatient health care service providers face increasing pressure to improve the quality of
their service through effective scheduling of appointments. In this paper, a simulation …
their service through effective scheduling of appointments. In this paper, a simulation …
Appointment scheduling under patient no-shows and service interruptions
J Luo, VG Kulkarni, S Ziya - Manufacturing & Service …, 2012 - pubsonline.informs.org
We consider an appointment-based service system (eg, an outpatient clinic) for which
appointments need to be scheduled before the service session starts. Patients with …
appointments need to be scheduled before the service session starts. Patients with …
A survey of queueing systems with strategic timing of arrivals
Consider a population of customers, each of which needs to decide independently when to
arrive to a facility that provides a service during a fixed period of time, say a day. This is a …
arrive to a facility that provides a service during a fixed period of time, say a day. This is a …
Appointment policies in service operations: A critical analysis of the economic framework
SV Mondschein, GY Weintraub - Production and Operations …, 2003 - Wiley Online Library
In this paper we review the literature on appointment policies, specifically in terms of the
objective function commonly used and the assumptions made about the behavior of …
objective function commonly used and the assumptions made about the behavior of …
Optimal outpatient appointment scheduling with emergency arrivals and general service times
PM Koeleman, GM Koole - IIE Transactions on Healthcare …, 2012 - Taylor & Francis
In this paper we study the problem of deciding at what times to schedule non-emergency
patients when there are emergency arrivals following a non-stationary Poisson process. The …
patients when there are emergency arrivals following a non-stationary Poisson process. The …
[HTML][HTML] Adaptive appointment scheduling with periodic updates
The classical paradigm in appointment scheduling is to rely on 'a priori schedules',
determined by minimizing the given cost function; the corresponding arrival times are then …
determined by minimizing the given cost function; the corresponding arrival times are then …
The impact of variability and patient information on health care system performance
PA Salzarulo, KM Bretthauer… - Production and …, 2011 - journals.sagepub.com
In the delivery of health care services, variability in the patient arrival and service processes
can cause excessive patient waiting times and poor utilization of facility resources. Based on …
can cause excessive patient waiting times and poor utilization of facility resources. Based on …
Intraday scheduling with patient re-entries and variability in behaviours
Problem definition: We consider the intraday scheduling problem in a group of orthopaedic
clinics where the planner schedules appointment times, given a sequence of appointments …
clinics where the planner schedules appointment times, given a sequence of appointments …
Strategic timing of arrivals to a finite queue multi-server loss system
We provide Game-theoretic analysis of the arrival process to a multi-server system with a
limited queue buffer, which admits customers only during a finite time interval. A customer …
limited queue buffer, which admits customers only during a finite time interval. A customer …