Queueing systems with scheduled arrivals, ie, appointment systems, are typical for frontal
service systems, eg, health clinics. An aspect of customer behavior that influences the …

Outpatient health care service providers face increasing pressure to improve the quality of
their service through effective scheduling of appointments. In this paper, a simulation …

We consider an appointment-based service system (eg, an outpatient clinic) for which
appointments need to be scheduled before the service session starts. Patients with …

Consider a population of customers, each of which needs to decide independently when to
arrive to a facility that provides a service during a fixed period of time, say a day. This is a …

In this paper we review the literature on appointment policies, specifically in terms of the
objective function commonly used and the assumptions made about the behavior of …

In this paper we study the problem of deciding at what times to schedule non-emergency
patients when there are emergency arrivals following a non-stationary Poisson process. The …

The classical paradigm in appointment scheduling is to rely on 'a priori schedules',
determined by minimizing the given cost function; the corresponding arrival times are then …

In the delivery of health care services, variability in the patient arrival and service processes
can cause excessive patient waiting times and poor utilization of facility resources. Based on …

Problem definition: We consider the intraday scheduling problem in a group of orthopaedic
clinics where the planner schedules appointment times, given a sequence of appointments …

We provide Game-theoretic analysis of the arrival process to a multi-server system with a
limited queue buffer, which admits customers only during a finite time interval. A customer …