Consumer engagement in social media brand communities: A literature review

ZR Santos, CMK Cheung, PS Coelho, P Rita - International Journal of …, 2022 - Elsevier
With the prevalence of social media, a great deal of research has examined consumer
engagement in social media brand communities. However, we lack a holistic understanding …

Fifteen years of customer engagement research: a bibliometric and network analysis

LD Hollebeek, TG Sharma, R Pandey… - Journal of Product & …, 2022 - emerald.com
Purpose In recent years, customer engagement (CE) with brands, which has been shown to
yield enhanced firm sales, competitive advantage and stock returns, has risen to occupy a …

A consumer engagement systematic review: synthesis and research agenda

RG Bilro, SMC Loureiro - Spanish Journal of Marketing-ESIC, 2020 - emerald.com
A consumer engagement systematic review: synthesis and research agenda | Emerald Insight
Books and journals Case studies Expert Briefings Open Access Publish with us Advanced …

Examining the mediating role of social interactivity between customer engagement and brand loyalty

DH Ting, AZ Abbasi, S Ahmed - Asia Pacific Journal of Marketing and …, 2021 - emerald.com
Purpose This study aims at identifying and examining the mediating role of customer
engagement behavior and social interactivity onbrand loyalty. Design/methodology …

The concept and components of engagement in different domains applied to eHealth: a systematic scoping review

SM Kelders, LE Van Zyl, GDS Ludden - Frontiers in psychology, 2020 - frontiersin.org
Within the context of eHealth interventions, a shared understanding of what constitutes
engagement in and with eHealth technologies is missing. A clearer understanding of …

The growing complexity of customer engagement: A systematic review

F Rosado-Pinto, SMC Loureiro - EuroMed Journal of Business, 2020 - emerald.com
Purpose The topic of customer engagement has been growing in relevance and complexity
in the last decade. Therefore, the purpose of this paper is to systematically review and …

The effect of consumer-generated media stimuli on emotions and consumer brand engagement

SMC Loureiro, RG Bilro, A Japutra - Journal of Product & Brand …, 2019 - emerald.com
The effect of consumer-generated media stimuli on emotions and consumer brand
engagement | Emerald Insight Books and journals Case studies Expert Briefings Open Access …

Brand engagement without brand ownership: a case of non-brand owner community members

J Kumar, JK Nayak - Journal of Product & Brand Management, 2019 - emerald.com
Purpose Considering brand ownership as a cause of concern, this paper aims to propose a
conceptual model portraying brand engagement as a function of members' brand …

Understanding customer brand engagement in brand communities: an application of psychological ownership theory and congruity theory

J Kumar - European Journal of Marketing, 2021 - emerald.com
Purpose The purpose of this study is the exploration of customer engagement with the brand
and brand community (dual foci) inside online brand communities and to assess the …

Consumer engagement with retail firms through social media: an empirical study in Chile

C Bianchi, L Andrews - International Journal of Retail & Distribution …, 2018 - emerald.com
Purpose Given the widespread popularity of social media such as Facebook, Twitter and
Instagram, understanding consumer-brand engagement behavior within social media is …