To err is human (-oid): how do consumers react to robot service failure and recovery?

S Choi, AS Mattila, LE Bolton - Journal of Service Research, 2021 - journals.sagepub.com
Robots are the next wave in service technology; however, this advanced technology is not
perfect. This research examines how social perceptions regarding the warmth and …

Organizational justice enactment: An agent-focused review and path forward

M Graso, J Camps, N Strah, L Brebels - Journal of Vocational Behavior, 2020 - Elsevier
Justice enactment reflects the extent to which agents (eg, supervisors, decision-makers, and
others with power to treat others fairly) adhere to or violate justice rules. Despite the soaring …

Righting the balance: Understanding introverts (and extraverts) in the workplace

DP Blevins, MRD Stackhouse… - International Journal of …, 2022 - Wiley Online Library
Since being introduced over a century ago, trait extraversion and introversion have
generated substantial research. However, this research has focused primarily on …

Leader–member exchange differentiation and employee performance: A political perspective

H Park, H Park, RC Liden - Journal of Organizational Behavior, 2022 - Wiley Online Library
Variability in the quality of relationships between leaders and followers, referred to as leader–
member exchange differentiation (LMXD), is common in organizations. In the current study …

Artificial intelligence can't be charmed: The effects of impartiality on laypeople's algorithmic preferences

MC Claudy, K Aquino, M Graso - Frontiers in Psychology, 2022 - frontiersin.org
Over the coming years, AI could increasingly replace humans for making complex decisions
because of the promise it holds for standardizing and debiasing decision-making …

The mediating role of project citizenship behavior in the relationship between organizational justice dimensions and project success

MQ Shafi, R Iqbal, K Shahzad… - Project Management …, 2021 - journals.sagepub.com
The impact of behavioral aspects on project success remains an area that requires more
attention. Drawing on the social exchange theory (SET), our study tested the mediating role …

Fair project governance: An organisational justice approach to project governance

C Unterhitzenberger, D Moeller - International Journal of Project …, 2021 - Elsevier
Project governance is traditionally associated with aspects such as directing, controlling or
holding to account. However, the good governance principle of fairness has long been …

Seeing the glass as half full or half empty: The role of affect-induced optimistic and pessimistic states on justice perceptions and outcomes

ET Hill, FK Matta, MS Mitchell - Academy of Management Journal, 2021 - journals.aom.org
In this paper, we develop and test theory to explain how employees' perceptions of
supervisor justice behavior are subjectively influenced by optimistic and pessimistic states …

[HTML][HTML] Diary method in project studies

C Unterhitzenberger, K Lawrence - Project Leadership and Society, 2022 - Elsevier
Diary method is an adaptable research method for recording time-sensitive and context-
specific details of a phenomenon. Project researchers have yet to embrace diary methods …

Can authentic leaders reduce the spread of negative workplace gossip? The roles of subordinates' perceived procedural justice and interactional justice

J Cheng, M Usman, H Bai, Y He - Journal of Management & …, 2022 - cambridge.org
Many studies suggest that leaders should discourage or prevent the spread of negative
workplace gossip (NWG), but yet little is understood about the relationship between leaders …