Purpose The current digital work environment promoting a “constant-on” culture is a hotbed
for cyber incivility. Thus, there is a pressing need to understand its mechanisms. This study …

Most of the work pertaining to incivility has approached the topic as if incivility were a
chronic, ambient environmental factor in organizations—wearing people down and making …

Despite increasing research regarding the buffering conditions of customer incivility, little
attention has been paid regarding how firm-driven tactics can serve as buffers between …

Purpose This study aims to illustrate the mechanisms underlying the effect of stress on flow
states in the context of a multilevel organization, in which case employees' perseverative …

Purpose The purpose of this paper is twofold: first is to map and analyse prominent
contributions, current dynamics, patterns, gaps and research prospects in the field of …

Incivility from customers is a common occurrence for employees working in service‐oriented
organizations. Typically, such incivility engenders instigated mistreatment, both towards …

Stress can elicit both positive and negative impacts on cognition. Less is known about
whether and how daily stressors are associated with perceived cognitive performance in …

Employees all around the world are affected by the problem of workplace mistreatment.
However, little is known about how people of different nationalities and cultural backgrounds …

The present research examines the relations between OCB and interpersonal mistreatment
from the lens of the Moral Balance Model, wherein good deeds provide moral credits that …

Despite the numerous studies on customer mistreatment, our understanding of the
effectiveness of coping strategies for customer mistreatment remains limited. This research …