Based on the stimulus-organism-response (SOR) framework, this study investigated the
antecedents of green online purchase intention by focusing on the impact of electronic …

Intense competition drives e-tailers to search for radically new ways to maintain and
increase their market share. Drawing on Bagozzi's appraisal→ affective response→ …

Value co-creation has become an essential strategy in business that encourages customer
involvement in creating products that meet customer demands and have superior value …

Purpose Artificial intelligence (AI) customer service chatbots are a new application service,
and little is known about this type of service. This study applies service quality, trust and …

The purpose of this study is to explore how buyers' imitation of others' online behavior is
positively associated with purchase behavior. In addition, we consider the moderating role …

This study aims to examine the purchase behaviour decision like drivers and barriers for
Grocery Shopping Apps (GSAs) as well as discover the role of customer involvement in …

Purpose This paper aims to investigate how online consumer reviews (OCRs), countdowns
and self-control affect consumers' online impulse buying behavior in online group buying …

Our research goal is to offer an e-service quality model based on experience and
multidimensional quality and compare its applicability for e-services to find differences and …

Technological changes rapidly occur. This process requires a detailed and effective
response. Given that the market of Internet services is characterized by high dynamism, the …

The study investigates the drivers of intention to continue using chatbots. Data were
collected from 476 users and analyzed using the partial least squares (PLS), fuzzy-set …