Mental state attribution to robots: A systematic review of conceptions, methods, and findings
The topic of mental state attribution to robots has been approached by researchers from a
variety of disciplines, including psychology, neuroscience, computer science, and …
variety of disciplines, including psychology, neuroscience, computer science, and …
Human-like communication in conversational agents: a literature review and research agenda
MME Van Pinxteren, M Pluymaekers… - Journal of Service …, 2020 - emerald.com
Purpose Conversational agents (chatbots, avatars and robots) are increasingly substituting
human employees in service encounters. Their presence offers many potential benefits, but …
human employees in service encounters. Their presence offers many potential benefits, but …
To err is human (-oid): how do consumers react to robot service failure and recovery?
Robots are the next wave in service technology; however, this advanced technology is not
perfect. This research examines how social perceptions regarding the warmth and …
perfect. This research examines how social perceptions regarding the warmth and …
Parasocial interactions with real and virtual influencers: The role of perceived similarity and human-likeness
JP Stein, P Linda Breves, N Anders - New Media & Society, 2024 - journals.sagepub.com
Digitally created online celebrities (so-called virtual influencers) have appeared on various
social media and video streaming platforms. While the scientific community has recently …
social media and video streaming platforms. While the scientific community has recently …
Service robots rising: How humanoid robots influence service experiences and elicit compensatory consumer responses
Interactions between consumers and humanoid service robots (HSRs; ie, robots with a
human-like morphology such as a face, arms, and legs) will soon be part of routine …
human-like morphology such as a face, arms, and legs) will soon be part of routine …
Robots do not judge: service robots can alleviate embarrassment in service encounters
J Holthöwer, J Van Doorn - Journal of the Academy of Marketing Science, 2023 - Springer
Although robots are increasingly used in service provision, research cautions that
consumers are reluctant to accept service robots. Five lab, field, and online studies reveal an …
consumers are reluctant to accept service robots. Five lab, field, and online studies reveal an …
Anthropomorphism brings us closer: The mediating role of psychological distance in User–AI assistant interactions
In the current era, interacting with Artificial Intelligence (AI) has become an everyday activity.
Understanding the interaction between humans and AI is of potential value because, in …
Understanding the interaction between humans and AI is of potential value because, in …
[图书][B] Robot rights
DJ Gunkel - 2018 - books.google.com
A provocative attempt to think about what was previously considered unthinkable: a serious
philosophical case for the rights of robots. We are in the midst of a robot invasion, as devices …
philosophical case for the rights of robots. We are in the midst of a robot invasion, as devices …
Domo arigato Mr. Roboto: Emergence of automated social presence in organizational frontlines and customers' service experiences
Technology is rapidly changing the nature of service, customers' service frontline
experiences, and customers' relationships with service providers. Based on the prediction …
experiences, and customers' relationships with service providers. Based on the prediction …
Service robots and COVID-19: exploring perceptions of prevention efficacy at hotels in generation Z
Purpose COVID-19 is expected to enhance hospitality robotization because frontline robots
facilitate social distancing, lowering contagion risk. Investing in frontline robots emerges as a …
facilitate social distancing, lowering contagion risk. Investing in frontline robots emerges as a …