The rapid development of e-commerce in Indonesia makes the competition in this business
increasingly fierce. This study aims to determine and analyze the effect of e-service quality, e …

Building e-trust and e-retention in online shopping: the role of website design, reliability and
perceived ease of use | Emerald Insight Books and journals Case studies Expert Briefings Open …

The purpose of this study was to determine the effect of e-service quality on e-loyalty, digital
leadership on e-loyalty, the effect of e-service quality on e-satisfaction and the effect of e …

This research is a quantitative study with a causal relationship to determine the direct effect
of e-service quality, e-trust on e-customer satisfaction, the direct effect of e-service quality, e …

• Aims• Journal of Intelligent Management Decision (JIMD)(ISSN 2958-0072) is a fully
refereed international open access journal focusing on the state-of-the-art research of the …

Climate complexities and environmental problems not only brought changes in
organizational practices but also changed the consumer purchasing pattern. Consumers …

Despite a plethora of research studies on service quality, in general, and electronic (e)
service quality, in particular, studies often focus on either understating the dimensions of e …

This study aims to investigate the relationship between corporate image, service quality,
customer satisfaction, behavioral intention, and customer loyalty at PT Indomarco …

This study aims to analyze e-service quality, brand awareness, trust, word of mouth, and
satisfaction with customer loyalty at TikTok shops (study on TikTok shop customers). Data …

Pariwisata dan perhotelan merupakan industri yang sangat bergantung kepada sumber
daya terutama sumber daya manusia. Berbagai studi ilmiah menunjukkan bahwa kualitas …