Artificial intelligence chatbots have invaded the tourism industry owing to their low cost and
high efficiency. However, the influence of emotional expressions of chatbots on service …

The dynamic landscape of consumer behavior is pressuring companies to adapt to rapidly
evolving consumer expectations. The burgeoning interest in the supply chain management …

Resistance has historically been considered a salient obstacle to the implementation of
information systems, including healthcare information technology. However, artificial …

Artificial intelligence (hereafter AI) is widely considered as a driving force in the current
digital economy, with many firms having already invested in AI. Since AI is unconstrainted by …

Purpose Due to the rapid development of artificial intelligence (AI) technology, increasing
the use of AI in healthcare is critical, but few studies have explored the extent to which …

In an era dominated by artificial intelligence (AI), establishing customer confidence is crucial
for the integration and acceptance of AI technologies. This interdisciplinary study examines …

Problem definition: Artificial intelligence (AI) assistants—software agents that can perform
tasks or services for individuals—are among the most promising AI applications. However …

Trust is not just a cognitive issue but also an emotional one, yet the research in human-AI
interactions has primarily focused on the cognitive route of trust development. Recent work …

Artificial intelligence (AI) technologies, exemplified by health chatbots, are transforming the
healthcare industry. Their widespread application has the potential to enhance decision …

Although chatbots are increasingly deployed in customer service to reduce the burden of
human labor and sometimes replace human employees in online shopping, there remains …