Background Patient experience is a complex phenomenon that presents challenges for
appropriate and effective measurement. With the lack of a standardized measurement …

Introduction A global rise in patient complaints has been accompanied by growing research
to effectively analyse complaints for safer, more patient-centric care. Most patients and …

Aim This study evaluated the role of nurse caring in predicting missed nursing care, adverse
patient events and the quality of nursing care. Background Missed nursing care is an issue …

Policy Points: Health care complaints contain valuable data on quality and safety; however,
there is no reliable method of analysis to unlock their potential. We demonstrate a method to …

This paper proposes a method to assist patients in finding the most appropriate doctor for
online medical consultation. To do that, it constructs an online doctor selection decision …

Objective In order to identify which health care aspects play a role in patient satisfaction and
quality of health care, the present study analyses a large number of instances of complaint …

Introduction Narratives of negative patient experiences expressed in complaints can help
health care professionals reflect on their practices. Aims To synthesise evidence from …

Background Limited systematic data about complaints related to cancer care are available.
Patient complaints related to ambulatory care at a large academic cancer center were …

Background China has successfully sustained its universal health insurance coverage over
the past decade. Although patient satisfaction has been recognized as an important …

Effective communication with older people is an important aspect of nursing practice.
Ineffective communication can lead to older people feeling inadequate, disempowered and …