The politics of complaint: a review of the literature on grievance redress mechanisms in the global South
Institutionalized complaint systems are notable features of improving public programmes
and government practice. This article reviews literature on formal grievance redress …
and government practice. This article reviews literature on formal grievance redress …
Computer-mediated peer support needs of home care workers: emotional labor & the politics of professionalism
Home care workers (HCWs) are increasingly central to post-acute and long-term health
services in the United States. Despite being a critical component of the day-to-day care of …
services in the United States. Despite being a critical component of the day-to-day care of …
Texting complaints to politicians: Name personalization and politicians' encouragement in citizen mobilization
G Grossman, K Michelitch… - Comparative Political …, 2017 - journals.sagepub.com
Poor public service provision and government accountability is commonplace in low-income
countries. Although mobile phone–based platforms have emerged to allow constituents to …
countries. Although mobile phone–based platforms have emerged to allow constituents to …
Findings from a civil society mediated and technology assisted grievance redressal model in rural India
D Chakraborty, MS Ahmad, A Seth - Proceedings of the Ninth …, 2017 - dl.acm.org
Social welfare schemes and public infrastructure services often face implementation and last
mile delivery challenges. Governments in India have set up phone helplines for …
mile delivery challenges. Governments in India have set up phone helplines for …
Wage Theft and Technology in the Home Care Context
J Ming, D Gong, CSE Ngai, M Sterling… - Proceedings of the …, 2024 - dl.acm.org
Home care workers (HCWs) are professionals who provide care to older adults and people
with disabilities at home. However, HCWs are vulnerable and especially susceptible to …
with disabilities at home. However, HCWs are vulnerable and especially susceptible to …
Sophistication with limitation: Understanding smartphone usage by emergent users in india
M Gupta, D Mehta, A Punj, IM Thies - … of the 5th ACM SIGCAS/SIGCHI …, 2022 - dl.acm.org
India has been witnessing a steady increase in smartphone penetration since 2016 after
Reliance Jio introduced inexpensive internet plans. Much of HCI research in the Global …
Reliance Jio introduced inexpensive internet plans. Much of HCI research in the Global …
Officers never type: Examining the persistence of paper in e-governance
The Global South has seen a proliferation of e-governance initiatives aimed at digitizing
governmental service delivery. However, paper continues to remain the primary medium of …
governmental service delivery. However, paper continues to remain the primary medium of …
Designing for control in nurse-ai collaboration during emergency medical calls
AI-powered symptom checkers are automating the work of telephone triage nurses in
assessing patient urgency. Yet, these systems exclude several vulnerable patient groups …
assessing patient urgency. Yet, these systems exclude several vulnerable patient groups …
An analysis of impact pathways arising from a mobile-based community media platform in rural india
A Moitra, A Kumar, A Seth - arXiv preprint arXiv:2104.07901, 2021 - arxiv.org
Our research presents the case-study of a mobile phone based, voice-driven platform-
Mobile Vaani, established with a goal to empower poor and marginalized communities to …
Mobile Vaani, established with a goal to empower poor and marginalized communities to …
[PDF][PDF] Grievance Redress Mechanisms in the Public Sector: A Literature Review
S Pande, N Hossain - 2023 - aura.american.edu
Grievance redress mechanisms (GRMs) in the public sector are institutionalized processes
designed to enable people to complain about and seek redress for services they rightfully …
designed to enable people to complain about and seek redress for services they rightfully …