Purpose The purpose of this paper is to provide an interdisciplinary framework bridging
service design and social entrepreneurship with transformative service research (TSR) to …

Highlights•There is widespread emphasis on cognition when relating design to
innovation.•A focus on embodied experience can advance understanding of the trigger of …

Abstract Service design is a field emerging from the new-found interest in services as a
design material by practitioners and academics of the human-centred design tradition. As …

This chapter is about co-creative practices that can be used for the purpose of service
innovation. It starts with an introduction to our core assumption that innovation is a deliberate …

Amid all the excitement about transforming social systems through design, there remains a
lack of understanding about what design can uniquely offer to support this change. This …

Healthcare organizations are under constant pressure to develop and reform. The object to
be developed may vary from the hospital's signs to national social and healthcare reforms …

Muotoilun menetelmätutkimuksen alaan lukeutuvan väitöskirjan aiheena ovat
muotoiluajattelun strategiset ja päätöksentekometodologiset mahdollisuudet …

This article aims to explain how transformational change can be achieved through service
design process and methods, especially through service prototyping, and how the learning …

Service design methods provide tools for both the analysis-based perspective to understand
user motivations, emotions, the participatory development and co-design process. This …

An increasing number of services is mainly provided through digital channels and thus,
implemented as software. Nevertheless, many companies struggle with developing digital …