Requirements engineering (RE) is concerned with the identification of the goals to be
achieved by the envisioned system, the operationalization of such goals into services and …

Requirements interaction management (RIM) is the set of activities directed toward the
discovery, management, and disposition of critical relationships among sets of requirements …

This paper focuses on the challenges of modeling cyber–physical systems (CPSs) that arise
from the intrinsic heterogeneity, concurrency, and sensitivity to timing of such systems. It …

The proliferation of complex service systems raises new challenges for service design and
requires new methods. Multilevel Service Design (MSD) is presented as a new …

Customer experience modeling: from customer experience to service design | Emerald Insight
Books and journals Case studies Expert Briefings Open Access Publish with us Advanced …

This paper aims to clarify the concept of business models, its usages, and its roles in the
Information Systems domain. A review of the literature shows a broad diversity of …

Non-Functional Requirements in Software Engineering presents a systematic and pragmatic
approach tobuilding quality into'software systems. Systems must exhibit software quality …

Goals capture, at different levels of abstraction, the various objectives the system under
consideration should achieve. Goal-oriented requirements engineering is concerned with …

The next step on from defining the system requirements is to create an architectural design
as indicated by the second instantiation of the generic process in Figure 6.1. This must be …

Use cases have become increasingly common during requirements engineering, but they
offer limited support for eliciting security threats and requirements. At the same time, the …