Although consumer behaviour (CB) is one of the most researched areas in the field of
tourism, few extensive reviews of the body of knowledge in this area exist. This review article …

Purpose–The aim of this paper is to provide empirical guidance on those antecedents and
consequences of customer satisfaction (CS) that may be included in the tourism sector and …

Focusing on sporting events as an important segment within the tourism and travel industry,
this study establishes that the service quality–delight–loyalty system complements a service …

In the digital era, online channels have become an inevitable part of healthcare services
making healthcare/health-product e-commerce an important area of study. However, the …

Place attachment is a multidimensional construct comprising place dependence, place
affect, place identity, and place social bonding. Yet, studies investigating the relationships …

With the approach of the Beijing Winter Olympics in 2022, the ski tourism market in mainland
China is gradually heating up. As an important node city of the Silk Road Economic Belt …

This study assesses tourist satisfaction and its links with service quality using a hierarchical
model that combines four primary determinants and eight corresponding sub‐dimensions. A …

The purpose of this study is to investigate customer satisfaction as a mediator of the effects
of service environment, interaction quality, empathy, and reliability on loyalty. The present …

This study proposes a research model of the determinants of customer loyalty in an online
financial services context. The study examines the online service quality dimensions that …

Winter tourism is often associated with rural areas and snow-based sporting activities.
However, urban destinations can also offer outdoor winter sports and an integrated set of …