Although omnichannel retailing has received considerable attention from scholars and
practitioners in recent years, its impacts on customer experience and relationship outcomes …

Artificial intelligence of things technology provides smart surveillance capability for personal
data digitalization. It will invade individuals' information, physical, and social spaces and …

Recent developments in the Internet of Things (IoT) technology provide an unprecedented
opportunity for personalized services. To take advantage of this great potential, consumers …

This study analyzes the relationship between consumers' values and their reasons for and
against perceived value co-creation as well as their behavioral intentions related to using …

This study draws upon Behavioral Reasoning Theory and the Technology Acceptance
Model to investigate consumer engagement with AI‐powered voice assistants. The study …

Purpose This study aimed to determine the antecedents of privacy concerns and their impact
on consumers' online information disclosure. It also investigated the moderating role of …

E-commerce companies are beginning to use data analytics to individually address their
customers, as such firms are strongly dependent on customers' willingness to disclose …

Web recommender systems play a significant role in different domains, such as movies,
books, music, etc., and contributes to not only user satisfaction but also to e-business and e …

Against the backdrop of advancements in technology and its deployment by companies and
governments to collect sensitive personal information, information privacy has become an …

Purpose Interest is increasing in sustainable consumption, including the purchase of used
products instead of new ones. This study aims to examine customer behaviors in the context …