Services have long been ignored in the debate on economic transformation. The theoretical
literature dating back to Adam Smith has featured an anti-services view of economic …

Over the last two decades, outsourcing has been considered a key component for business
performance through which firms can narrow their business operations and focus on core …

As the Asia-Pacific Economic Cooperation (APEC) seeks to promote free trade and
economic cooperation in the Asia-Pacific region, cross-border ICT-enabled services and …

Objective–The objective of this theoretical paper is to look at the insight of Malaysia Contact
Centre Industry and to highlight Malaysia's competitive edge from the perspective of Porter's …

This thesis challenges the commonheld notion that being a Filipino nurse involves an
aspiration to migrate to the global north. I analyse how women and men negotiate, interpret …

This book outlines 75 years of robust and multi-dimensional diplomatic relations between
two democracies–India and the Philippines. Through nine chapters, penned by relying …

Abstract In the Knowledge Process Outsourcing market, the Philippines is slowly gaining
traction as a genuine challenger. Despite the effect of the pandemic, BPO industries in the …

This chapter examines the difficulties of the country to emerge as an industrial power,
despite the rich mineralization of the country, which has given birth to a proliferation of mines …

Business process outsourcing proved to be an important instrument in an organization's
business strategies. There has been gradual growth in the financial sector in as far as BPO …

The increase of the company's competitive potential refers not only to its capacity to be
innovative in terms of products/services and technologies, to always generate new ones …