Smart service systems and viable service systems: Applying systems theory to service science
The objective of this paper is to review recent developments in service theory and systems
theory with a view to identifying common features between the two. In particular, the study …
theory with a view to identifying common features between the two. In particular, the study …
Determinants for value cocreation and collaborative paths in complex service systems: A focus on (smart) cities
In the last few years, service science has opened a debate on the need to adopt new
approaches to better understand emerging social and economic dynamics. By following this …
approaches to better understand emerging social and economic dynamics. By following this …
From the management of cultural heritage to the governance of the cultural heritage system
This chapter highlights the need for a change in perspective in the approach to cultural
heritage management towards the adoption of a systems view of governance. Given the …
heritage management towards the adoption of a systems view of governance. Given the …
Cultural heritage and value creation
GM Golinelli, M Gaetano - Switzerland: Springer International Publishing, 2015 - Springer
What do we mean today by “cultural heritage”? Is the classical definition of “culture” relating
to a purely material dimension still relevant, legitimising the protection of “cultural heritage” …
to a purely material dimension still relevant, legitimising the protection of “cultural heritage” …
Exploring the role of boundary spanning towards service ecosystem expansion: A case of Careem in Pakistan
The sharing economy has the potential to innovate new markets by making the reuse of idle
resources globally. The practices of sharing culture vary among developed and developing …
resources globally. The practices of sharing culture vary among developed and developing …
Resource integration and value co-creation in cultural heritage management
Abstract Cultural Heritage-Management (CHM) in Italy appears to chronically suffer from
resources fragmentation. The aim of this chapter is to highlight the need for a value co …
resources fragmentation. The aim of this chapter is to highlight the need for a value co …
Theorical underpinning to successful value co-creation
Value co-creation is one of the cornerstones of the SD logic (Vargo and Lusch 2004, 2006,
2010). On discussing value co-creation it is necessary to acknowledge that there are …
2010). On discussing value co-creation it is necessary to acknowledge that there are …
Becoming smarter: Towards a new generation of services systems
P Napoletano, L Carrubbo - Proceedings of 1st CooperLink …, 2011 - papers.ssrn.com
BECOMING SMARTER: TOWARDS A NEW GENERATION OF SERVICES SYSTEMS Page 1
Electronic copy available at: http://ssrn.com/abstract=1903951 1 BECOMING SMARTER …
Electronic copy available at: http://ssrn.com/abstract=1903951 1 BECOMING SMARTER …
[PDF][PDF] Managing business relationships. Between service culture and viable systems approach
1. Interactions among Systems in light of the Viable Systems Approach; 1.1 The Viable
Systems Approach (VSA); 1.2 VSA Foundations; 1.3. The emergence of networking and …
Systems Approach (VSA); 1.2 VSA Foundations; 1.3. The emergence of networking and …
Managing transformation within service systems networks: A system viability approach
G Bithas, K Kutsikos, A Warr… - Systems Research and …, 2018 - Wiley Online Library
Information technologies and massively increased connectivity drive service‐based
organizations towards collaboration‐driven innovation activities. From a systems theory …
organizations towards collaboration‐driven innovation activities. From a systems theory …