Although many studies have conducted a move analysis of customer service genres (eg,
responses to online negative reviews), no previous study has investigated the discourse …

This study reviews the development of research on register variation (RV) over the last
century to the present, emphasizing the influence of corpus analyses on its greatest …

This paper provides a diachronic and bibliometric overview of register studies in the past
decade. A total of 545 articles were selected from the field of linguistics of the database of …

This book presents a critique of current English as a Business Lingua Franca (BELF)
practices using research conducted in Bosnia and Herzegovina. The authors identify …

In spite of the rise of new media in a B2C context, companies still prefer to handle
complaints privately. As such, many complaints are handled via email resulting in a …

The overall aim of this paper is to detect whether there is language variation in a setting
such as international business communication, in which interaction is expected to be precise …

Intercultural rhetoric has a human-centered view of culture and considers humans'
ethnicities, beliefs, and social practices as crucial components of rhetorical traditions …

Communication strategies (CSs) have been shown to be an essential element of ELF, with
participants cooperatively constructing communication through pragmatic moves. In BELF …

This paper examines the impact of Spaniards' and North-Americans' level of context
dependence (Hall, 1976) on the engagement markers (Hyland & Tse, 2004) used on the …

Professional discourse is a culturally situated construct. However, due to methodological
constrains, culture as a discourse determinant revealed by analytical traditions cannot easily …