The aim of this research is to determine that improving the quality of human resources can
improve the performance of Small and Medium Enterprises (UKM) in the Seribu Islands …

Purpose: The aim of this research is to determine that improving the quality of human
resources can improve the performance of Small and Medium Enterprises (UKM) in the …

If not controlled, this can have a negative impact on the company, because many customers
feel dissatisfied. Service businesses place great importance on the human element. High …

In course to carry out a legal act, a person must meet the qualification requirements one of
which is not under custody. Custody is a form of representation that is carried out by a …

Abstract Service quality is the best matrix for evaluating consumer satisfaction in comparison
between expectations and perceptions of service. It is impossible to produce quality …

The existence of very busy peak periods is a problem in itself for service marketing. From the
data above, it can be said that many outlets do not necessarily have high consumption value …

It is impossible to produce quality products and services without quality people and
processes. Services in general are intangible and cannot be fully owned by consumers …

This is the basis for consumers to be able to buy products or services from the same place
repeatedly and not switch to other competing companies. The existence of very busy peak …

This is the basis for consumers to be able to buy products or services from the same place
repeatedly and not switch to other competing companies. The existence of very busy peak …

If not controlled, this can have a negative impact on the company, because many customers
feel dissatisfied. From the above definition, it can be concluded that quality is a quality …