Method and system for providing domain-specific and dynamic type ahead suggestions for search query terms with a customer self-service system for a tax return …
IA Podgorny, B Indyk, TF Goodyear - US Patent 10,733,677, 2020 - Google Patents
Disclosed methods and systems provide domain-specific type ahead suggestions for search
query terms with a customer self-service system for a tax return preparation system …
query terms with a customer self-service system for a tax return preparation system …
Method and system for improving content searching in a question and answer customer support system by using a crowd-machine learning hybrid predictive model
IA Podgorny, B Indyk, M Cannon, J Guidry… - US Patent …, 2019 - Google Patents
A method and system improves content searching in a question and answer customer
support system by using a crowd-machine learning hybrid predictive model, according to …
support system by using a crowd-machine learning hybrid predictive model, according to …
Method and system for pro-active detection and correction of low quality questions in a question and answer based customer support system
IA Podgorny, M Cannon, TF Goodyear… - US Patent …, 2019 - Google Patents
User satisfaction with answers that may be provided through a question and answer based
customer support system is predicted by pre-submission analysis of the attributes of the …
customer support system is predicted by pre-submission analysis of the attributes of the …
Procedure dialogs using reinforcement learning
H Chen, QC Li, SC Li, J Ma, LJ Mei - US Patent 10,176,800, 2019 - Google Patents
Procedure dialogs are improved through knowledge mining within a reinforcement learning
framework. Taking an exist ing procedure dialog as input, a machine learning model is …
framework. Taking an exist ing procedure dialog as input, a machine learning model is …
Automatic generation of actionable recommendations from problem reports
6,266,788 B1 7/2001. Othmer et al. 7, 191364 B2 3/2007 Hudson et al. 7,890,802 B2 2/2011
Gerber 7,890,814 B2 2/2011 Zhang et al. 8,028,197 B1* 9/2011 Barua et al...................... T14 …
Gerber 7,890,814 B2 2/2011 Zhang et al. 8,028,197 B1* 9/2011 Barua et al...................... T14 …
Method and system for searching for and navigating to user content and other user experience pages in a financial management system with a customer self-service …
TF Goodyear, B Indyk, IA Podgorny… - US Patent …, 2020 - Google Patents
Disclosed methods and systems provide domain-specific incremental search results for
search query terms with a customer self-service system for a financial management system …
search query terms with a customer self-service system for a financial management system …
Method and system for providing domain-specific incremental search results with a customer self-service system for a financial management system
B Indyk, IA Podgorny, TF Goodyear… - US Patent …, 2019 - Google Patents
Disclosed methods and systems provide domain-specific incremental search results for
search query terms with a customer self-service system for a financial management system …
search query terms with a customer self-service system for a financial management system …
Method and system for providing real time search preview personalization in data management systems
IA Podgorny, B Indyk, LF Wei - US Patent 10,922,367, 2021 - Google Patents
Primary Examiner Nicholas Ulrich (74) Attorney, Agent, or Firm-Paradice and Li LLP (57)
ABSTRACT A method and system provides personalized search results to users of a data …
ABSTRACT A method and system provides personalized search results to users of a data …
System and method for training agents of a contact center
S Shaffer, RP Klemm - US Patent App. 13/787,627, 2014 - Google Patents
A training system for providing training to agents of an enterprise is provided. The training
system may include a retrieval module for retrieving content from at least one predetermined …
system may include a retrieval module for retrieving content from at least one predetermined …
Method and system for improving search results by recency boosting customer support content for a customer self-help system associated with one or more financial …
IA Podgorny, B Indyk, TF Goodyear, IF Ma - US Patent 10,552,843, 2020 - Google Patents
Primary Examiner Huawen A Peng (74) Attorney, Agent, or Firm-Paradice and Li LLP (57)
ABSTRACT Disclosed methods and systems improve search results by recency boosting …
ABSTRACT Disclosed methods and systems improve search results by recency boosting …