This study aims to highlight and summarize the possible antecedents and factors that
facilitate or impede knowledge management and knowledge sharing in organizations. A …

The role of information technology (IT) in knowledge management has always been a
debatable topic in literature and practice. Despite existing documentation regarding the …

Abstract Social Customer Relationship Management (CRM) is a new paradigm in e-
business environment that enables businesses to collaboratively manage customer …

Purpose In recent times, progression of technology and growing demands of customers
have substantially influenced the services sector to introduce fast real-time mechanisms for …

Purpose In recent times, organizations and leaders are focusing on new strategies to
increase the success rate of organizational change (OC) implementation. Therefore, this …

The change management process in government institutions includes many challenges that
require identifying the factors that may facilitate such a process. This study aims to examine …

Employees' knowledge sharing and innovative work behavior play an important role for the
development of Vietnam telecommunication enterprises. Knowledge sharing along with two …

Purpose To effectively implement knowledge management, one prerequisite is to
understand and implement the knowledge management enablers in the sense of optimal …

Challenging times have put organizations in a perilous and chaotic state that demands
immediate resolution and calls for effective leadership to help navigate out of the crisis. In …

Purpose The purpose of this paper is to investigate the role of knowledge leader readiness
within large companies operating in a changing environment. Design/methodology …