Impact of COVID-19 pandemic on hotel service quality and customer satisfaction

박현정， 윤선미 - 호텔경영학연구, 2023 - dbpia.co.kr

호텔산업은 COVID-19 로 인해 극심한 침체기를 겪었다. 그러나 최근 엔데믹 시기를 맞아
여행심리 회복, 각종 규제 완화 그리고, 스몰럭셔리 추구의 증가로 특급 및 럭셔리 호텔 이용이 …

The physical environment quality of the theme hotels in Malaysia: Are guests satisfied?

TNAT Asmara, Z Mohi - Journal of Tourism, Culinary, and …, 2024 - journal.uc.ac.id

Trends in accommodation are a part of the traveler's lifestyle, seeking valuable experiences
during their stay. The phenomenon of theme hotels has become a trend in Malaysian …

A Review Paper on Technological Innovation of Hotel Industry in Post-Pandemic

DN Dzia-Uddin, J Anuar… - … Journal of Business …, 2023 - myjms.mohe.gov.my

This review focuses on the technological innovation of the hotel industry in the post-
pandemic. Although the COVID-19 pandemic has almost recovered, the hospitality industry …

[PDF] risejournals.org

[PDF][PDF] CUSTOMER SATISFACTION ON HOTEL SERVICES DURING GLOBAL HEALTH CRISIS

M TIONGCO, KI Estores - International Multidisciplinary Journal of …, 2024 - risejournals.org

COVID-19 is one of the most difficult challenges organizations have faced in the previous
years. The Philippines' hotel industry is facing previously unheard-of difficulties as a result of …

[PDF][PDF] ASSESSING THE IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION AND LOYALTY IN SOME SELECTED HOTELS IN KUALA LUMPUR

NN Tarmidzia, MA Lasia, R Shaaria - academia.edu

The expansion of hotel services is critical to the development of the tourism sector and the
success of destination management. Kuala Lumpur has sought high-quality hotel service …

[引用][C] What are the challenges of the Indonesian halāl industry in the 5.0 era?

N Nurlaili - Tirtayasa Ekonomika, 2023