Customer satisfaction, retention, and loyalty are essential for a positive return on sales in the
insurance industry. This study examines the key determinants of customer loyalty among …

The purpose of this research is to investigate the factors affecting customer satisfaction in the
fast fashion industry when purchasing on an e-commerce platform of Gen Z. The study also …

The study examined microfinance bank services and quality service among small and
medium scale enterprises in north-central Nigeria. Data were elicited from 370 respondents …

Travel is a small but meaningful word that has been associated with humanity since the
beginning of creation. If you travel to the name of a tourist and study it from an economics …

The banking sector is now sensing the effects of technological advancements, economic
volatility, increased competition, and more demanding customers. The success and …

This research is aimed to explore the visitors' experience at Museum Nasional (MN) in
Jakarta, Indonesia. This is a case study employing descriptive analysis. The sample was …