Trustworthiness of digital government services: deriving a comprehensive theory through interpretive structural modelling

M Janssen, NP Rana, EL Slade… - Digital Government and …, 2021 - taylorfrancis.com
Having its origin in public administration, trustworthiness is a significant concept in digital
government research, influencing the relationships between citizens and governments …

Citizens' trust in government as a function of good governance and government agency's provision of quality information on social media during COVID-19

M Mansoor - Government information quarterly, 2021 - Elsevier
Evidence from literature reveals that good governance practices influence citizens' attitudes
and behaviours towards the government. Therefore, grounded on the good governance …

Public trust in local government: Explaining the role of good governance practices

TD Beshi, R Kaur - Public Organization Review, 2020 - Springer
The primary purpose of this study was to examine the role of good governance practices on
public trust in local government. In this study, a conceptual model was developed and tested …

Perceived effectiveness of e-governance as an underlying mechanism between good governance and public trust: a case of Indonesia

D Hartanto, J Dalle, A Akrim, HU Anisah - Digital Policy, Regulation …, 2021 - emerald.com
Purpose This study aims to investigate the association of perceived accountability,
perceived responsiveness and perceived transparency, and public trust in local government …

In AI we trust? Citizen perceptions of AI in government decision making

A Ingrams, W Kaufmann, D Jacobs - Policy & Internet, 2022 - Wiley Online Library
Using a survey experiment on the topic of tax auditing, we investigate artificial intelligence
(AI) use in government decision making through the lenses of citizen red tape and trust. We …

[图书][B] Public management and the metagovernance of hierarchies, networks and markets: The feasibility of designing and managing governance style combinations

L Meuleman - 2008 - books.google.com
Public managers can, to a certain extent, choose between various mana-ment paradigms
which are provided by public and business administration scholars and by politicians as …

The performance–trust link: Implications for performance measurement

K Yang, M Holzer - Public administration review, 2006 - Wiley Online Library
Although the link between government performance and citizen trust in government seems
intuitive, the relationship is not supported in some of the literature. This article argues that …

Determinants of overall public trust in local government: Meditation of government response to COVID-19 in Indonesian context

D Hartanto, SM Siregar - Transforming Government: People, Process …, 2021 - emerald.com
Purpose This study aims to empirically investigate the relationship of perceived
transparency, perceived accountability and perceived responsiveness with overall public …

Internet, trust in government, and citizen compliance

T Im, W Cho, G Porumbescu… - Journal of Public …, 2014 - academic.oup.com
This research investigates how levels of citizen trust in government and compliance are
affected by citizens' use of the Internet. Starting from the premise that information is a key …

Pieces of a puzzle: Linking government performance, citizen satisfaction, and trust

GG Van Ryzin - Public Performance & Management Review, 2007 - Taylor & Francis
This article presents a basic conceptual framework for investigating the relations among
government performance, citizen satisfaction, and trust. It then reviews results from a number …