The value proposition of food delivery apps from the perspective of theory of consumption value
Purpose The theory of consumption values (TCV) has successfully explained much
consumer choice behavior, but few studies have investigated the values that drive food …
consumer choice behavior, but few studies have investigated the values that drive food …
[HTML][HTML] Point of adoption and beyond. Initial trust and mobile-payment continuation intention
Initial trust represents the trust that develops upon first use of a product. It is built on the basis
of the net effect of factors that stimulate as well as inhibit it. Future transactions require less …
of the net effect of factors that stimulate as well as inhibit it. Future transactions require less …
Do parasocial relationships and the quality of communication with AI shopping chatbots determine middle‐aged women consumers' continuance usage intentions?
Artificial intelligence (AI) assistants, or chatbots, have become widely used on several
retailers' websites. Effective interaction and communication with AI chatbots can deliver a …
retailers' websites. Effective interaction and communication with AI chatbots can deliver a …
Orchestrating big data analytics capability for sustainability: A study of air pollution management in China
Under rapid urbanization, cities are facing many societal challenges that impede
sustainability. Big data analytics (BDA) gives cities unprecedented potential to address …
sustainability. Big data analytics (BDA) gives cities unprecedented potential to address …
Customer satisfaction in Asia
Y Yi, R Nataraajan - Psychology & Marketing, 2018 - Wiley Online Library
Customer satisfaction is a key concept in modern marketing thought and practice, which
emphasizes delivering satisfaction to customers and obtaining profits in return. Given the …
emphasizes delivering satisfaction to customers and obtaining profits in return. Given the …
Tourists' post-adoption continuance intentions of chatbots: integrating task–technology fit model and expectation–confirmation theory
Purpose Despite the proliferation of service chatbots in the tourism industry, the question on
its continuance intentions among customers has largely remain unanswered. Building on an …
its continuance intentions among customers has largely remain unanswered. Building on an …
Analysis of barriers intensity for investment in big data analytics for sustainable manufacturing operations in post-COVID-19 pandemic era
Purpose The study presents various barriers to adopt big data analytics (BDA) for
sustainable manufacturing operations (SMOs) post-coronavirus disease (COVID-19) …
sustainable manufacturing operations (SMOs) post-coronavirus disease (COVID-19) …
Consumer perceived service quality and purchase intention: two moderated mediation models investigation
SH Liao, DC Hu, HL Chou - Sage Open, 2022 - journals.sagepub.com
This study aims to investigate the relationships of perceived service quality, brand image,
customer satisfaction, and purchase intention. The moderated mediating role of brand love …
customer satisfaction, and purchase intention. The moderated mediating role of brand love …
Exercising the “Right to Repair”: A customer's perspective
D Marikyan, S Papagiannidis - Journal of Business Ethics, 2024 - Springer
Concerns over the carbon footprint resulting from the manufacturing, usage and disposal of
hardware have been growing. The right-to-repair legislation was introduced to promote …
hardware have been growing. The right-to-repair legislation was introduced to promote …
From free to paid: Effect of knowledge differentiation on market performance of paid knowledge products
X Li, J Zhang, J Zhang - Information Processing & Management, 2023 - Elsevier
Exploring the factors that affect the market performance of paid knowledge products is of
great importance for knowledge payment platforms. Drawing on the sensations-familiarity …
great importance for knowledge payment platforms. Drawing on the sensations-familiarity …