The purpose of this study is to develop new knowledge to better understand the most
important dimensions of e-service quality that have impact on customer satisfaction …

Purpose: The purpose of this study is to analyze the impact of characteristics of the service
quality of e-commerce platforms on customer satisfaction and purchase intention …

Continuous innovation in technology conveys the consumers' shopping experience by the
concept of shopping: anytime, anywhere, through mobile devices, tablets, personal laptops …

Purpose This study aims to examine the causal factors of customer motivation, trust and
loyalty, influencing the level of repurchase intentions of local tourists travelling during …

Literature exists granted electronic service quality delivery through Websites is a
fundamental approach to success. Toward providing superior service quality, decision …

Purpose This study attempts to explore major attributes of food delivery applications in
consideration of their impacts upon perceived service quality, satisfaction and usage …

The study aimed to investigate the level of customer trust, loyalty, and re-purchase intention
of coastal tourism in Thailand during the COVID-19 crisis; to test the different levels of …

In e-commerce market, there is no physical interaction between buyers, sellers, and
payments. The confidence to buy online e-trust can raise or lower the perceived risk and …

The purpose of this study is to develop new knowledge in understanding the effect of
electronic service quality on customer satisfaction, customer trust and customer purchase …

Prior research into online meal delivery platforms (OMDPs) focused on studying users'
satisfaction and behavioral intentions through the lens of technology but neglected to take …