The impact of e-service quality and customer satisfaction on customer behavior in online shopping
P Rita, T Oliveira, A Farisa - Heliyon, 2019 - cell.com
The purpose of this study is to develop new knowledge to better understand the most
important dimensions of e-service quality that have impact on customer satisfaction …
important dimensions of e-service quality that have impact on customer satisfaction …
The effect of E-commerce service quality factors on customer satisfaction, purchase intention, and actual purchase in Uzbekistan
V Lee, S Park, DH Lee - Global Business & Finance Review, 2022 - search.proquest.com
Purpose: The purpose of this study is to analyze the impact of characteristics of the service
quality of e-commerce platforms on customer satisfaction and purchase intention …
quality of e-commerce platforms on customer satisfaction and purchase intention …
[PDF][PDF] The impact of electronic service quality dimensions on customers'e-shopping and e-loyalty via the impact of e-satisfaction and e-trust: A qualitative approach
A Al-Khayyal, M Alshurideh, B Al Kurdi… - International Journal of …, 2020 - researchgate.net
Continuous innovation in technology conveys the consumers' shopping experience by the
concept of shopping: anytime, anywhere, through mobile devices, tablets, personal laptops …
concept of shopping: anytime, anywhere, through mobile devices, tablets, personal laptops …
The causal factors influencing repurchase intentions of local tourists in Thailand during COVID-19 crisis
S Laparojkit, M Suttipun - Journal of Tourism Futures, 2022 - emerald.com
Purpose This study aims to examine the causal factors of customer motivation, trust and
loyalty, influencing the level of repurchase intentions of local tourists travelling during …
loyalty, influencing the level of repurchase intentions of local tourists travelling during …
Factors influencing electronic service quality on electronic loyalty in online shopping context: data analysis approach
A Al-Khayyal, M Alshurideh, BA Kurdi… - Enabling AI applications …, 2020 - Springer
Literature exists granted electronic service quality delivery through Websites is a
fundamental approach to success. Toward providing superior service quality, decision …
fundamental approach to success. Toward providing superior service quality, decision …
E-service quality perceptions of millennials and non-millennials on O2O delivery applications
Purpose This study attempts to explore major attributes of food delivery applications in
consideration of their impacts upon perceived service quality, satisfaction and usage …
consideration of their impacts upon perceived service quality, satisfaction and usage …
The influence of customer trust and loyalty on repurchase intention of domestic tourism: a case study in Thailand during COVID-19 crisis
S Laparojkit, M Suttipun - The Journal of Asian Finance, Economics …, 2021 - koreascience.kr
The study aimed to investigate the level of customer trust, loyalty, and re-purchase intention
of coastal tourism in Thailand during the COVID-19 crisis; to test the different levels of …
of coastal tourism in Thailand during the COVID-19 crisis; to test the different levels of …
The influence of website quality on online purchase intentions on Agoda. com with e-trust as a mediator
D Octavia, A Tamerlane - Binus Business Review, 2017 - journal.binus.ac.id
In e-commerce market, there is no physical interaction between buyers, sellers, and
payments. The confidence to buy online e-trust can raise or lower the perceived risk and …
payments. The confidence to buy online e-trust can raise or lower the perceived risk and …
Effect of e-service quality on e-repurchase intention in Indonesia online shopping: e-satisfaction and e-trust as mediation variables
I Purnamasari, RT Suryandari - European Journal of Business and …, 2023 - ejbmr.org
The purpose of this study is to develop new knowledge in understanding the effect of
electronic service quality on customer satisfaction, customer trust and customer purchase …
electronic service quality on customer satisfaction, customer trust and customer purchase …
Are online meal delivery platforms part of the sharing economy?
Prior research into online meal delivery platforms (OMDPs) focused on studying users'
satisfaction and behavioral intentions through the lens of technology but neglected to take …
satisfaction and behavioral intentions through the lens of technology but neglected to take …