Progression and development of information and communication technology research in hospitality and tourism: A state-of-the-art review
Purpose This study aims to present a state-of-the art review on information and
communication technology (ICT) research in hospitality and tourism published between …
communication technology (ICT) research in hospitality and tourism published between …
Conceptual framework of the use of robots, artificial intelligence and service automation in travel, tourism, and hospitality companies
Purpose: The purpose of this chapter is to elaborate on the major conceptual and practical
considerations of the use of robots, artificial intelligence and service automation (RAISA) in …
considerations of the use of robots, artificial intelligence and service automation (RAISA) in …
Creepiness: Its antecedents and impact on loyalty when interacting with a chatbot
Consumers sometimes describe their experience of interacting with artificial intelligence‐
based human‐like chatbots as creepy. This study investigates the antecedents of creepiness …
based human‐like chatbots as creepy. This study investigates the antecedents of creepiness …
Impact of self-service technology (SST) service quality on customer loyalty and behavioral intention: The mediating role of customer satisfaction
Service quality has been a topic of extensive inquiry for decades that has emerged now in
form of self-service technology (SST) which has profound effects on the way customers …
form of self-service technology (SST) which has profound effects on the way customers …
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure?–The moderating role of consumer technology self-efficacy …
Given the increasing presence of humanoid service robots at airports, hotels and
restaurants, the current study investigates how consumers' interdependent self-construal …
restaurants, the current study investigates how consumers' interdependent self-construal …
Ultimate transformation: how will automation technologies disrupt the travel, tourism and hospitality industries?
S Ivanov - Zeitschrift für Tourismuswissenschaft, 2019 - degruyter.com
Companies from the travel, tourism and hospitality industry have started adopting robots,
artificial intelligence and service automation technologies (RAISA) in their operations. Self …
artificial intelligence and service automation technologies (RAISA) in their operations. Self …
Adoption of shopper-facing technologies under social distancing: A conceptualisation and an interplay between task-technology fit and technology trust
As an important measure to combat COVID-19 pandemic, social distancing is observed
worldwide and increasingly being regarded as a normative behaviour that guides …
worldwide and increasingly being regarded as a normative behaviour that guides …
Self-service technology research: A bibliometric co-citation visualization analysis
As a value co-creation tool, there is growing adoption of self-service technology (SST) in
hospitality. However, SST has received limited hospitality research attention. As a guide for …
hospitality. However, SST has received limited hospitality research attention. As a guide for …
Self-service technology in the hospitality and tourism settings: A critical review of the literature
Self-service technology (SST) and its applications are changing the way the hospitality and
tourism industry provides products and services to their customers. Although the use of SST …
tourism industry provides products and services to their customers. Although the use of SST …
Impact of self-service technology (SST) service quality on customer loyalty and behavioral intention: The mediating role of customer satisfaction
M Shahid Iqbal, M Ul Hassan… - Cogent Business & …, 2018 - Taylor & Francis
Abstract Service quality has been a topic of extensive inquiry for decades that has emerged
now in form of self-service technology (SST) which has profound effects on the way …
now in form of self-service technology (SST) which has profound effects on the way …