Taking a systematic literature review approach, this study examines research on service
robot adoption from hospitality employees' perspectives. The findings reveal the current …

Although human capital resources (HCR) can be important for organizational performance,
researchers have defined and measured HCR in various ways. Consequently, it is unclear …

Purpose Using a dual-lens of leader–member exchange (LMX) and social exchange theory
(SET), this study aims to propose a conceptual model that explores the nexus between …

The answer to the challenging question,“Should one either invest in tangible resources or
intangible resources/capabilities?” is still fragmented. In prior studies, more emphasis is …

While prior research examines how firms' specific capabilities achieve organizational
performance, few studies take a holistic perspective. In this study, we adopt a holistic model …

Purpose This study aims to identify stakeholders' perceptions of the effects associated with
different components of intellectual capital (IC) on the sustainable development (SD) …

El objetivo del presente trabajo es determinar empíricamente la asociación del capital
estructural (CE) y el capital relacional (CR) con el desempeño organizacional (DO) en el …

The current study is the culmination of a long period of research in the field of structural
capital (SC) and customer relationship management (CRM) in relation to the pursuit of high …

Purpose This research aims to understand the relationship among Intellectual Capital (IC),
Service Dominant Orientation (SD-Orientation) and firms performance. Design/methodology …

Modern organizations must develop key capabilities to navigate an increasingly uncertain,
fast moving, and challenging environment. Business research has identified firm resources …