In the digital age, retail store operations face a variety of novel challenges and complexities.
We review 255 papers on retail store operations from 32 operations research, management …

Coincident with the rapid growth of consumer returns and their corresponding importance in
the retail marketplace, academic interest in the area of consumer return policy design has …

The fast-paced growth of e-commerce is rapidly changing consumers' shopping habits and
shaping the future of the retail industry. While online retailing has allowed companies to …

This study develops a dual-channel supply chain model composed of a retailer with capital
constraints and a supplier with sufficient funds, in which the retailer can apply the trade …

Omnichannel environments where customers shop online and offline at the same retailer
are ubiquitous, and are deployed by online-first and traditional retailers alike. We focus on …

This paper empirically examines the mediating role of shopping satisfaction between
electronic logistics service quality (e-LSQ) and repurchase intention. Further, this paper …

This study empirically examines the influence of after delivery services on customer
perception of satisfaction, trust, and repurchase intention. Data from 262 survey …

Multichannel retailing is the set of activities involved in selling merchandise or services to
consumers through more than one channel. Multichannel retailers dominate today's retail …

The Internet has increased the flexibility of retailers, allowing them to operate an online arm
in addition to their physical stores. The online channel offers potential benefits in selling to …

This paper develops a model of consumer returns policies. In our model, consumers face
valuation uncertainty and realize their valuations only after purchase. There is also …